The Linen Way has a friendly return and refund policy to ensure your online purchase is free of stress. We are always with you, before your purchase and after your purchase.

1. Exchange and returns

  • We offer exchange in sizes.
  • The product (except linen face masks) must be returned for exchange or refund within 15 days from the date of your shipment being received.
  • You will receive a refund for products that are damaged or defective from our end.
  • Ensure that the product is not damaged and the tag is not tampered.
  • Produce the bill at the time of exchange or return.
  • An email confirmation will be sent to you once we receive the product, to be exchanged or refunded.
  • Shipping charges for Maharashtra is INR 80 and other states will be INR 120.
  • Note that the shipping costs are non-refundable.

2. Sale items

  • No refund for the products on sale.
  • Sale items must be exchanged within the sale period.

3. Refund policy

  • The refund will be made via bank transfer for products purchased Direct bank transfer.
  • After the returned product is received, the refund will reflect in your bank account within 15 working days.
  • If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

4. Shipping Information

  • On placing your order, you will receive an email containing the summary of the order.
  • From the date of placing your order, we would normally take 7-15 working days to deliver your order.
  • The delivery time of the products will also depend on the accessibility of your area by our logistic partners.
  • In case you want a faster delivery please get in touch with us via email or call.
  • Shipping charges vary with the size and mode of consignment.

5. Cancellation policy

  • Cancellation will only be accepted if your order hasn’t been shipped.
  • Cancellation will be accepted within 2 days of receiving order confirmation only if your order hasn’t been shipped by then.
  • For any further queries please email us on info@thelinenway.com or call on +91-9930504687.